An Epicor® White Paper
How To Successfully Select An
ERP System in Eight Simple Steps
How To Successfully Select An ERP System in Eight Simple Steps
Introduction
An Enterprise Resource Planning (ERP) system is a series of software applications or modules
that collects data from your sales, purchasing, finance, inventory, supply chain, manufacturing
and quality functions into a common database so that your company can share the information,
coordinate activities and collaborate.
If you’re looking for your first ERP system or looking to upgrade from an existing system,
the evaluation, selection and implementation process is a long-term strategic decision for
your organization.
The Steps
To help you through this process, here are eight simple steps for a successful ERP system selection.
Step 1: Evaluation
Form an evaluation committee that includes top management, functional experts and end-users
from the different departments within your company. Consider hiring external consultants to
assist. Throughout the selection process, end each step with a consensus of all members to gain
enterprise-wide acceptance of the final ERP system.
Step 2: Make An Assessment
Assess your existing business processes and the scale of your operation, so you can determine
what’s being done well. Identify the gaps or key challenges that can be solved with the help of an
ERP system.
Step 3: Establish Criteria
Develop your selection criteria to evaluate the available solutions. Criteria can include features,
price, platform, and anything else your committee can think of. Group the criteria according to
importance to your business, i.e. very important, important, and less important. Assign a score to
each to make the evaluation easier.
Here are some example criteria:
XX Industry Expertise. How well does the ERP vendor understand your industry? Does
the vendor offer industry best practices or pre-defined processes that are generalized or
horizontally focused? ERP solutions should at the very least address your mission critical
business requirements specific to your industry.
XX Total Cost of Ownership. Determine the long-term TCO for hardware, software, and
support—pre- and post-implementation.
XX Multi-Site Operations Support. If you need to collaborate with multiple operations
then ensure your ERP vendor can support multi-site operations. Can your ERP
vendor support all your locations with a small centralized IT staff? Do they require
complicated architectures?
XX Customer Support. Does the ERP vendor have its own in-house support or does it
outsource? You’ll gain the most out of your investment if you have access to a customer
care center that can answer your key application and technical questions, solve your
complex technical or software related issues, and advise on best industry practices.
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How To Successfully Select An ERP System in Eight Simple Steps
Step 4: Schedule Consultations
Arrange a 10-minute phone consultation with both a sales representative and product expert from
as many different ERP vendors as possible. This “discovery call” will provide you with better insight
on the vendor and its solution than if you were to rely solely on brochures and sales literature.
Step 5: Create a Shortlist
Shortlist three to five ERP solutions that best meet your business needs. Your discovery calls will
have helped you eliminate the solutions which are poor fits.
Step 6: Make Contact
Contact the vendors of your shortlisted ERP systems to arrange presentations and
product demonstrations.
Step 7: Prepare Questions That Address Your Concerns
How each vendor responds will help you determine the best fit for your company.
Step 8: Check Vendor References
Visit and consult companies where the ERP system has been implemented. Find out if the
system is working as expected, and what the company likes or dislikes. If there were issues, then
determine how the vendor resolved them.
Conclusion
Your evaluation committee should now be able to select an ERP solution based on how well it
met your selection criteria, how it performed during the demonstration, and how the references
checked out.
Finally, with your selected ERP vendor, spend the time to scope the entire project, from start to
finish. Work with your ERP vendor to map your critical milestones and chart your course
to success.
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About Epicor
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of our manufacturing, distribution, retail, and service industry customers. More than 40 years of experience with our customers’
unique business processes and operational requirements is built into every solution—in the cloud, hosted, or on premises. With a
deep understanding of your industry, Epicor solutions spur growth while managing complexity. The result is powerful solutions that
free your resources so you can grow your business. For more information, connect with Epicor or visit www.epicor.com.
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How To Successfully Select An ERP System in Eight Simple Steps
