LYRECO: Automating Processes to Create Efficiency Across Continents with the Ariba® Network

LYRECO needed an easy way to manage hundreds of electronic data interchange requests each year. This was often challenging due to diverse customer requirements and
because LYRECO is often used as a pilot supplier for e-business implementation. LYRECO joined the Ariba® Network to take advantage of simple procurement system integration and end-to-end online commerce. The result has been more-efficient ordering, fewer customer service calls, and higher customer satisfaction..

SAP
SAP
| | SAP Ariba Business Transformation Study for Suppliers Wholesale Distribution LYRECO Pi ct ur e Cr ed it | SA P SE , W al ld or f, Ge rm an y. U se d w ith p er m is si on . 2 01 6 SA P SE o r a n SA P af fil ia te c om pa ny . A ll r ig ht s r es er ve d. © When companies need office supplies, they turn to LYRECO, the European leader in office supply distribution. Offering hundreds of thousands of products, LYRECO needed an easy way to manage hundreds of electronic data interchange requests each year. This was often challenging due to diverse customer requirements and because LYRECO is often used as a pilot supplier for e-business implementation. At the urging of many clients, LYRECO joined the Ariba Network to take advantage® of simple procurement system integration and end-to-end online commerce. It soon discovered that, with the Ariba Punchout solution, manual intervention decreased, which led to successful invoice reconciliation, fewer returns, and reduced days sales outstanding. The result has been more-efficient ordering, fewer customer service calls, and higher customer satisfaction. LYRECO: Automating Processes to Create Efficiency Across Continents with the Ariba Network ® | | SAP Ariba Business Transformation Study for Suppliers Wholesale Distribution LYRECO Enhancing service levels with SAP Ariba solutions® ® Company (Supplier) LYRECO Headquarters Marly, France Industry Wholesale distribution Products and Services Business-to-business distribution of office supplies Employees 9,000 Revenue €2 billion Web Site www.lyreco.com Objectives • Create efficiency in daily ordering cycles and reduce customer service calls • Simplify and manage hundreds of electronic data interchange (EDI) requests each year Why SAP Ariba solutions® ® • One platform to meet customized ordering and invoicing requirements for every customer through the Ariba Network® • E-business teams in 29 countries that work closely with customers to ensure that e-business launches are timely and successful Resolution • Customer migration to online ordering with the Ariba Network • E-business in multiple markets with the same level of service throughout the order-to-invoice process • E-ordering with minimal manual intervention, leading to successful invoice reconciliation, fewer returns, and fewer days sales outstanding Benefits • Integrated order-to-invoice process that lowers costs and simplifies invoice reconciliation • More-efficient ordering and fewer customer service calls after channeling existing customers to the Ariba Network 63,000 Orders processed daily Faster Day-to-day ordering cycles Fewer Days sales outstanding Lower Costs Better Service Higher Customer satisfaction ( / ) Studio SAP | 38788 16 07 2016 SAP SE or an SAP affiliate company. All rights reserved.© “LYRECO is well known for its high expertise in SAP Ariba solutions and its® efficiency when it comes to implementing new purchase-to-pay flows. The key point is to succeed with the initial implementation; this is what LYRECO is focusing on. Maintenance afterward is easy.” Jean Sion, Group E-Procurement Manager, LYRECO 2016 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see http://www.sap.com/corporate- en/legal/copyright/index.epx#trademark for additional trademark information and notices. 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