RG Group, headquartered in York, Pennsylvania, is proud to announce the achievement of ISO 9001:2008 certification for the 15 Flour Mill Road West location in February, 2012. RG Group successfully passed the audit of its quality management system by QMI SAI Global. ISO certification is another way in which RG Group continues to strengthen the organization with a focus towards providing exceptional quality services to customers.
The ISO 9001:2008 standards are internationally recognized and used by service and manufacturing organizations to create a standardized QMS (quality management system) that is continuously evaluated to ensure conformity to the principles of quality improvement and customer satisfaction.
Donna Benner, RG Group’s Director of Operations said, “Becoming ISO certified is more than just checking a box. We will continue to monitor, improve and organize the way we do business.”
Rich Freeh, RG Group’s President and Chief Operating Officer also added “the ISO certification demonstrates to customers, both current and prospective, that RG Group is committed to quality at all levels of the organization. We believe a formal quality process leads to a dependable and consistent customer experience.”