The Top 5 Reasons to
Why Inbound Sales Order Automation is
the Right Move for Your Business
a publication by ecmarket inc.
Handling the Flow of Information
Today business happens at the speed of light. The volume of information arriving at your
company’s doorstep every day is exhausting. As a successful distributor or manufacturer,
how can you efficiently manage the flow of incoming data?
Let’s face it. Processing customer orders is the lifeblood of your business. But it’s also
a major source of frustration. Purchase orders that need to be manually processed are
slow, expensive, and prone to errors.
While many suppliers have already invested in an ERP system to optimize internal
resources, surprisingly the majority of purchase orders still need a human touch. Here are
5 great reasons why it’s time to switch to automating sales orders today.
1. Process Orders Faster
Your customers are unique. They give you their business in a variety of different ways.
But gathering purchase orders arriving by email, fax, mail, phone, web, and EDI can be
confusing. And it takes time you don’t have. To cope, distributors assemble a small army
of customer service representatives (CSRs). But all too often they’re overloaded with
repetitive, mundane tasks like reprinting and manually re-keying purchase orders. These
extra steps slow you down and leave you with a backlog of orders waiting to be processed.
With sales order automation, you can say goodbye to time-consuming manual processes.
The right solution can automatically identify, capture, interpret, and transfer customer
data directly into your existing ERP system. Now complex orders with dozens of line items
can be processed in seconds rather than minutes with little or no employee involvement.
Exception handling is made simple with built-in logic that lets you identify and resolve
issues immediately, ensuring your customers receive the parts they need on time.
Best of all, faster order processing means shorter order cycles, which also means getting
paid sooner. It’s a win-win!
Automating sales orders can shorten order cycle times by up to 30%.
Sales order automation allows you to process orders up to 95% faster!
2. Save Serious Money
In a world where time equals money, saving a lot of time can mean saving a lot of money.
Every distributor incurs a cost to process each customer order. After considering reprinting,
collecting, distributing, and manually re-keying order data, costs can fluctuate anywhere
between $30 - $60 per order for a single email or fax order. Not to mention the added costs
of filing and storing documents, as well as the painstaking process of locating originals to
respond to customer inquiries.
Thankfully there’s a better way. Sales order automation eliminates the majority of these
extra steps involved in processing. By reducing the number of human touches needed to
process an order, you can minimize costs by up to 80% lowering the cost of processing
a single order to as low as $1. Reducing operational costs is a great way to immediately
boost your company’s profitability.
Running a lean business allows you to offer the best possible products at the best possible
value making your customers even happier.
Sales order automation can reduce order processing costs by up to 80%.
Slash the cost of processing a single order down to as little as $1!
3. Boost Order Accuracy
When purchase orders need to be manually re-keyed, it opens the door for natural human
error. It’s hard to be perfect when you’re racing against the clock to process hundreds of
orders each day with thousands of line items. Just one innocent data entry error can result
in the wrong part, quantity, color or even pricing. And even a 1% error rate is too high.
Imagine if one customer sent in an order with 300 line items and received three wrong
products! Now that’s a serious nightmare.
Beyond frustrating your valued customers, these pesky mistakes can start to add up
quickly. Between extra shipping fees, wasted materials, credit notes, restocking costs, and
even write-offs, fixing mistakes is very expensive. With automation, you can kiss internal
errors goodbye once and for all. By translating order data directly from the purchase order
into your ERP system, it bypasses the opportunity for introducing human errors. With the
right sales order automation solution, you can enjoy peace of mind knowing orders are
processed with 100% data accuracy rather than relying on optical character recognition.
Getting orders right the first time every time means happier customers, while saving you a
lot of time and money.
Automation with 100% data capture accuracy enhances customer loyalty!
Save money by eliminating lost/duplicate orders and incorrect data!
4. Redefine Customer Service
Calling your team Customer Service unfortunately doesn’t make it true. The truth is most
CSRs are overwhelmed processing orders. It takes a lot of time and effort to stay on top of
order volumes especially when you’re in peak season. Purchase orders arrive around the
clock and need to be processed in your system to become sales orders. But this manual
processing offers little value to your customers and it’s certainly not the best use of your
most precious resource – your employees.
With sales order automation, you can free up time you didn’t know you had by
automating repetitive tasks. With the right solution, you can liberate up to 95% of the
time previously dedicated to manually processing customer orders. It also makes it
possible to resolve customer disputes in just one call. This leaves more time for actual
customer service, exception handling, and problem solving. Employees can deliver
additional business value by making time for data analysis to understand how accounts
are performing across volumes, margins, and pricing.
Making time for revenue generating tasks and improving customer service impacts the
bottom line while raising customer satisfaction.
Sales order automation can free up hours, days or even an entire employee!
Improve customer satisfaction, employee satisfaction and the bottom line.
5. Create Capacity for Growth
Balancing workloads with fluctuating demand is a constant frustration for every
distributor. Just like the challenge of continuing to staff your company with the right
people when you need them. Managing overtime costs is also a struggle as you find
your CSR team working around the clock to keep up with order volumes. Meeting your
customers’ high expectations is no easy task, but with sales order automation you can
enjoy the flexibility to handle the ebbs and flows of your business with ease.
Watch productivity skyrocket as you process more orders in less time without hiring
additional staff. Your ability to do so is critical to continued success. The single most
important benefit of sales order automation is the capacity it creates for future growth.
Doing more with less allows you to simplify your business and become more agile. In
turn, this helps you to maintain a competitive edge as a leader in your industry ready for
expanding into the future.
Sales order automation gives you the ability to do more with less!
Sales Order Automation by Conexiom
Sales order automation is easy with Conexiom®. It enables printed or emailed customer
purchase orders to be converted into electronic sales orders automatically, eliminating
manual entry and allowing you to focus on serving customers, not entering orders.
Conexiom works by capturing and transforming computer-generated purchase orders
sent by customers in their own unique formats directly into your ERP system. By reducing
human intervention, Conexiom saves both time and money.
Conexiom is easy to use and incredibly accurate thanks to its intelligent 100% data
capture accuracy. Delivering instant ROI, Conexiom enables you to do more with less by
processing more orders in less time without increasing staff.
The patent-pending Conexiom Sales Order Automation solution was created by
ecmarket, a cloud solutions developer. Conexiom enables printed or emailed customer
purchase orders to be converted to electronic sales orders automatically, eliminating
manual entry and allowing companies to better serve their customers.
For more information visit www.conexiom.com
Eliminate manual re-entry
to process orders faster
and shorten order cycle
times by up to 30%
tasks to free up to
95% of the time
to order processing
demand and handle
higher order volumes
Lower the cost of
order processing by
up to 80%
Boost customer loyalty
and eliminate mistakes
with 100% data capture