MELVILLE, N.Y. — MSC INDUSTRIAL SUPPLY CO., a distributor of metalworking and maintenance, repair and operations supplies to industrial customers throughout North America, has announced that it has received ISO (International Organization for Standardization) 9001:2008 certification for its largest customer fulfillment centers in the United States. This achievement demonstrates MSC's commitment to high-quality standards, continual improvement, and customer satisfaction. ISO 9001:2008 certification is awarded to organizations that meet specific requirements for assuring quality in the services and products they supply. This certification — an internationally recognized standard for quality-management practices — marks an important milestone in MSC's commitment to operational excellence.
"We are excited to have achieved the ISO 9001:2008 certification for our largest customer fulfillment centers. It represents both our commitment to manufacturing and supplier excellence, as well as the principle that underlies everything we do: we work to consistently meet and exceed our customers' expectations," said Doug Jones, executive vice president and chief supply chain officer at MSC. "Our team continuously seeks opportunities to improve the quality of the solutions and services we provide to our customers, and this certification underscores our ability to do just that."
The ISO 9001:2008 quality management system standard was developed and published by the International Organization for Standardization and establishes criteria for an effective quality management system for manufacturing and service companies. Key focus areas of ISO 9001:2008 include customer satisfaction assurance, enhanced efficiencies, and establishing processes for consistent improvement.
MSC Industrial Supply Co. is one of the largest distributors of MRO supplies to industrial customers throughout the United States. MSC employs one of the industry's largest sales forces and distributes approximately 600,000 industrial products from approximately 3,000 suppliers. For more information, visit MSC's website at www.mscdirect.com. MSC is No. 14 on Industrial Distribution's 2014 Big 50 List.