Industrial distributors have spent decades building customer relationships that have helped them weather business ups-and-downs. And while personal relationships are still a plus, industrial products buyers find other things more important when choosing to buy – or not to buy – from a distributor.
To read into this topic, check out this three-part article series Industrial Distribution did recently, sponsored by UPS.
Part 1: New Study Deconstructs Customer Loyalty In Industrial Distribution
Part 2: Buyers Redefine The Value Equation
Part 3: Is The Millennial Buyer A Threat To The Traditional Distributor’s Business Model?
