Its nationwide branch network comprising Integrated Services, Drain Center, Pipe Center, Climate Center, Plumb Center and Parts Center, as well as its distribution centres, are now certified under the standard, which is independently assessed by an accredited third party.
ISO9001 certification demonstrates that Wolseley UK has implemented an effective Quality Management System across its business which satisfies all of the requirements of the applicable standards for the products and services it provides to customers.
However large or small the purchase, customers can be confident that Wolseley UK has the necessary policy, systems, processes and procedures to manage resources and training, the placement of quality assured product on the market and the preservation and handling of product.
It also demonstrates that Wolseley UK has the correct measures in place to monitor customer satisfaction and react accordingly, building on Wolseley UK’s commitment to customer service excellence.
Stan Wong, Wolseley UK quality manager said: “This is great news for Wolseley UK. I believe this makes us one of the first UK construction material and product providers to achieve corporate ISO9001 certification across all its businesses.
“It’s good news for our customers too, because we’re now able to provide products and services to our customers without needing to undergo extensive questionnaire processes and on-site audit, which should save them time and money.”
