Amazon Says Delivery Times Back to Normal After Delays

The company said the delays were due to bad weather in parts of the country and the large amount of orders it received during Black Friday and Cyber Monday.

In this July 17, 2018 file photo, Amazon Prime packages sit in a delivery truck before being unloaded in Miami.
In this July 17, 2018 file photo, Amazon Prime packages sit in a delivery truck before being unloaded in Miami.
AP Photo/Lynne Sladky, File

NEW YORK (AP) β€” Amazon said Friday that it's back to delivering its packages on time after bad weather and a rush of orders caused some delays earlier in the week.

β€œWe quickly re-balanced capacity and it’s all systems go now,” tweeted Amazon executive Dave Clark, who oversees Amazon's warehouse and delivery network.

Amazon said it received a record amount of orders on Black Friday and Cyber Monday, when it offered steep discounts. And much of the Midwest experienced strong winds and snow at the end of the Thanksgiving weekend, causing hundreds of flight cancellations and making deliveries difficult.

Amazon's reputation depends on delivering orders on time. The online shopping giant has been working to cut its delivery time in half to one day from two for its Prime members, who pay $119 a year for speedier delivery and other perks. Other retailers like Walmart and Best Buy have tried to keep up by cutting their own delivery time.

Amazon expects to spend about $1.5 billion during the holiday shopping season as it switches to one-day delivery, partly to move items closer to customers and pay for more worker shifts. Last week, the company said it was hiring 200,000 holiday workers this year to pack and ship orders β€” double the amount it hired last year.

The company has been building its own delivery network by leasing jets, building package-sorting hubs at airports and launching a program that lets contractors start businesses delivering packages in vans. But it still relies on other carriers to deliver its packages.

Delivery company UPS said winter storms caused some delays in Colorado, Utah, the upper Midwest and the Northeast.

"Overall, the UPS network is performing as expected to handle a record increase over our normal daily volume between Thanksgiving and Christmas,” the company said.

More in Supply Chain