Business technologies such as ERP, CRM, e-commerce and warehouse automation are discussed at-length across many B2B publications, including Industrial Distribution and its sister manufacturing brands. But to a lesser extent is sales order automation (SOA). Despite its many advantages for unburdening distributor staff with manual order entry, ID's annual Survey of Distributor Operations indicates that SOA still trails other technologies such as those previously mentioned.
On the bright side, our 2019 Survey showed that among technologies respondents didn't currently have in place, SOA was among the top three chosen as ones respondents plan to adopt over the next two years, at 28 percent — just one percentage point behind e-commerce and e-commerce.
Grady