As just about any distributor knows — and, for that matter, just about anyone involved in supply chain distribution — the distribution world has changed quite a bit in the past twenty years. Our customers are becoming much more knowledgeable about the products and services they use to run and manage their businesses and facilities.
From industry expert Abe WalkingBear Sanchez, here are four tips on how to use your Credit...
The last quarter was not an especially good one for distributors serving the industrial markets...
Quickly transforming business documents and forms into actionable, digital information is crucial for businesses to effectively meet customer needs.
Is it possible to prevent, in advance, the hiring of personnel who are not suitable for a job? Industrial Distribution sat down with Greg Moran, CEO of Chequed.com to discuss how businesses can get bad hiring in check … and why going with your gut is not the only variable to consider when hiring a salesperson.
Eric LeMasters, AMT's Industry Economist, caught up with Alan Beaulieu, President of ITR Economics, at the 2013 Global Forecasting & Marketing Conference for a quick update on the current Fiscal Reality. Alan's presentation at the conference covered projections for machine tool orders as well as an outlook for the general economy.
Jim Tompkins' latest blog discusses the advantages to adding ship-from-store capabilities to your distribution channel offerings. With companies like Amazon and Google entering the industrial marketplace, it's never too early for an industrial distributor to consider these offerings more traditionally found in the B2C space.
In today's customer service world, the first age where phone support is preferred over web support occurs at age 51. We point to the millennials a lot, but everyone is moving to a more tech based system all the time. Companies are falling behind if they are not offering that as an option.
Rexel Holdings USA’s 450 U.S. locations collected enough phones to provide 60,090 minutes of free talk time to help active-duty military members and veterans keep in touch with family this holiday season. Employee enthusiasm was a driving force in the campaign, which exceeded expectations in both participation and results.
B2B companies need to acknowledge that B2C companies are in the lead when it comes to studying customer behaviors and predicting what might be next or what might be best for that customer. We have experienced this – each one of us – when we go to an ecommerce website.
Those businesses or groups or teams that produce the most innovative or daring products and solutions are bold and daring of spirit. That spirit comes from the leaders and mentors that influence or drive the group’s behavior. The leaders and champions for the group demonstrate a spirit of adventure that infuses the entire group with energy and intent to succeed no matter the risk.
Streamlight®, Inc., a leading provider of high-performance flashlights, announced that the company and several of its U.S. distribution partners recycled close to 3,500 pounds of rechargeable batteries during the third quarter of 2013, with a year-to-date total of nearly 6,800 pounds.
Marketing internationally presents challenges for everyone. But thanks to new marketing asset management technology, marketers have an effective way to be continuously inter-connected with everyone in the marketing value chain. And marketers easily overcome what once were obstacles to sharing company messages and materials across multiple channels, time zones and continents.
“As a professional supplier, it is important that we have a deep understanding of the hotel industry. By supporting all of our hospitality associates through the CMHS program, we are empowering them to help our customers identify practical solutions to real-world challenges,” said David Kahn, CMHS and vice president, HD Supply Facilities Maintenance – Hospitality Solutions.
There’s a "capital superabundance" occurring overall in business today. This means that most large companies are earning capital at impressive rates. But what are they doing with it?
The brief shutdown of the federal government and sequestration has had an effect on the business operations of distributors and manufacturers and could impact earnings in this quarter, says Jack Keough.
The Snap-on Level 5 ATC uses digital imaging technology and proprietary software to monitor and track tools as they are removed and returned – all in real time.
Working capital is the money you need to pay for day to day operations, and a business with negative WC will not survive. WC is the funds that are or will be available to you in excess of liabilities that are due or will come due. It’s the difference between you sleeping well at night or not.
Supplier performance scorecards and supplier stratification modeling are related concepts, but very different in how they should be used. Supplier stratification should be an internal metric, where an organization takes other criteria (one of which can be the scorecard metric) and combines them to rank its suppliers (traditionally in an ABCD type model).
Air travel gets a little easier - and a lot more productive - with new safety rules. While it may take some time for airlines to put policies in place, business travellers everywhere can look forward to a time when they won't be required to power down those tablets and smartphones to taxi away from the gate.
As has been reported, the OSHA Hazard Communication Standard is adopting GHS to provide a single set of criteria for classifying chemicals according to their health and physical hazards, and to bring consistency to the labels and data sheets designed to communicate those hazards.
Supplier performance scorecards and supplier stratification modeling are related concepts, but very different in how they should be used. A supplier performance scorecard program should be used between an organization and its suppliers as a means of evaluating the performance of the suppliers against mutually agreed upon or accepted criteria.
One ICP Ambassador commented: “Attending a career fair is a great way to talk with young people who are not quite sure about what they want to do. Industrial distribution provides them with a great career choice if they are technically inclined and like working with people to solve problems.”
Thinking about starting your own business? Beware! Here are ten signs that you just may not be cut out to be an entrepreneur.
Contractors are investing in improvements to the mobility of their construction project data, yielding business benefits, according to a new report by McGraw Hill Construction.
A recent article confirmed a gut feeling that I have had for a while now. It addressed the notion that we have become a more risk averse society. This shouldn’t shock us. The financial collapse of the past five years has destroyed the comfortable belief that our future is bright and that our major investments would see us through to the other side.
If there’s such obvious value in getting customers to interact with your business online, why are so many companies, B2B in particular, still operating in person and over the phone? Frankly, betting on past analog strategies to support a company in the current and future digital market virtually guarantees failure along the lines of Blockbuster, Borders, Circuit City, CompUSA, and others.
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