Industrial Distribution - November 01, 2001
Cover Story
Team spirit
Selling in the industrial distribution channel is becoming more and more about servicing the relationship with the customer than about pushing products. Customer demands and expectations have increased. To effectively provide service to customers, a distributor needs to respond as effectively to a call inside as it does when making a personal visit to a customer.
Making ISO work
Distributors respond to tragedy
Pay raise
Selling in the industrial distribution channel is becoming more and more about servicing the relationship with the customer than about pushing products. Customer demands and expectations have increased. To effectively provide service to customers, a distributor needs to respond as effectively to a call inside as it does when making a personal visit to a customer.
Making ISO work
Distributors respond to tragedy
Pay raise
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