Being a stranger to a customer will lead to them moving on to someone else. Johnstone Supply Regional Sales Manager Darrell Sterling discusses why customer contact must be continuous, and come in a variety of ways.
While IBC stairs are appropriate for facilities allowing public access in order to protect a wide range of people, they’re more burdensome than RMI-compliant stairs in a warehouse or industrial setting. Which is right for your facility?
Recent statistics demonstrate that CRM is growing as a priority for technology investment for the rest of 2015 as B2B players expect deeper and more varied information on orders and accounts. Here's why a CRM application makes sense for everyone.
Enhancing indoor air quality through better cleaning practices and equipment can improve employees’ health, and improve the overall experience for visitors to your facility.
Choosing the right WMS can not only make processes more efficient and help manage a workforce, it can also position an organization for growth and greatly improve customer service. But not all warehouse management solutions are created equal.
Technology can kick internal operations up a notch and strengthen buyer-supplier relationships. Businesses looking to enhance their supplier relations should consider implementing different technologies to advance these four parts of the process.
High school and college students can be enthusiastic, tech-savvy, and inexpensive resources for your company. Here are five good projects that most distributors can assign to a summer intern.
Brian McFadden, compliance specialist with Graphic Products, discusses how to get your facility get caught up with OSHA's HazCom 2012 regulations for chemical labeling in the workplace, which are now in full effect for most companies.
So you’ve implemented an ERP solution to help streamline your financial processes. Great! But maybe you want to take your ERP solution one step further and help your office go completely paperless.
Want better supplier adoption of your procurement portal? Start by asking your own sales staff. Here are four steps you can take to increase supplier adoption, utilization, and satisfaction with your procurement portal.
If you have a better product, you don’t need to be the cheapest. Yet salespeople and managers will have the same knee-jerk response to lower the price.
While B2B successes with Facebook and Twitter have been few and far between, LinkedIn has promising market value. Here's why it's smart to make use of it.
Ask yourself these four questions to see how much spring cleaning you really need to do to make the most of 2015.
Prescriptive guidance can provide answers to everyday sales decisions, such as which customers to call, what products to pitch, and what prices to quote.
How many industrial distributors are adding or reducing staff, and in which areas? Find out here, as well as how well distributors rate themselves in terms of recruiting.
Be it tool repair, product training, or safety seminars, value-added services often are distributors’ bread-and-butter. But just how much of a priority are value-added services across the distributor spectrum?
Lawson Products President and CEO Michael DeCata explains how and why implementing Lean Six Sigma was a success at Lawson, and why it's a preferred solution to achieve consistent process improvement.
The results of our tech section survey questions seem to grow more salient over time, as the obvious impacts of the digital age become more evident to industrial distributors. Some pioneers are already on the cutting edge, while others are relatively varied in their progress.
Fred Mendelsohn examines who is liable for actions of third party harassment of employees, and key points to consider for investigations.
Even as e-commerce reshapes the market, best practices tend to stay the same. Even so, relations with suppliers show changing trends.