In the short amount of time I've been exposed to industrial distribution I've found the most interesting aspect of the industry to be its constant evolution. As industrial distributors, we're continuously looking for ways to cut costs, become more efficient, provide better customer service, and still manage to stay one step ahead of everyone else.

This ongoing improvement and innovation has led some companies to implement programs such as Six Sigma to promote greater efficiency. Others have invested countless man hours and hundreds of thousands of dollars on CRM systems in an effort to strengthen their customer satisfaction levels. Still others have gone as far as adopting the Just in Time model to provide customer service by reducing inventory levels and minimizing delivery lead times.

In today's ever-changing environment, a distributor must constantly stay ahead of the curve to keep from drowning. New processes and techniques are constantly being developed, and without a team of members dedicated to growing and maturing with the pace of business, a distributorship doesn't stand a chance.

There is no doubt the evolution will continue, and as a member of the newest wave of industrial distributors, the task of reinvention and innovation will soon fall into my hands. It is that responsibility and privilege driving me now to develop the tools that I'll need when that day comes.

The ongoing changes in technology make the industrial distribution business exciting. Many companies are focusing on updating their processes and equipment. E-commerce plays a major role in maintaining efficient, cost-effective and customer-oriented ways of doing business. For example, in procurement, technology has allowed distributors to reduce paper flow and lead times through the use of online ordering, tracking, ASN [automatic shipping notification] and e-invoicing. Another way e-commerce has changed the industry is in receiving, where bar-code scanning and state-of-the-art tracking systems maintain the high standards of a successful business.

Another reason industrial distribution is interesting is because women are becoming more prevalent in the field. Many women have successfully taken over their family businesses, and are continually updating their distributorships. Other women have started in inside sales or on the dock, and they are gaining exposure to all areas of the company as they apply their knowledge in new roles.

Industrial distribution is exciting in all areas of the business. From sales to accounts payable, there are new ideas in technology that will allow companies to maintain a competitive edge. Furthermore, the diversity that women bring to the field adds an interesting and insightful way to do business.