NORWALK, Conn.– Quelsys offers an online solution for sales effectiveness called SPM, or Sales and Service Proficiency Management.

The service ensures that sales and support people have the proper knowledge of products and services to succeed, deliver results, and keep customers happy. Quelsys' proficiency scorecard and metrics also integrate Salesforce.com, which empowers companies to route leads to the most proficient reps, and assign support cases to the most knowledgeable resources.

Using Salesforce.com Web integration links, firms can route leads quickly to the sales reps that have the best chance to close opportunities, and assign support cases to resources that can quickly answer questions.